Hi, Nelson,
You might need to go through the whole administrator's manual to have a
better understanding of OTRS. =( The software itself is pretty complex.
Since I'm a beginner too, I can only answer your first question:
Login as someone with admin privilege, and go to Admin->Email Addresses->Add
and create your own reply address. This is the email address that you want
to use for a specific queue.
And according to the admin manual, it suggests to use PostMaster POP3
Account to retrieve emails for particular queues. That's what I use, not
using fetchmail.
Best regards,
Poe
On Tue, Apr 1, 2008 at 3:03 PM, Nelson Pereira
Hi,
First time here, just finished installing otrs.
I'm having some issues…
When a user sends an email to otrs@domain.com, the OTRS box replies but replies with otrs@localhost.localdomain.
How can I change this as if the user replies to the response from OTRS, it fails as the exchange system does not know about otrs@locahost.localdomain ...
It need to have a specific @domain.com
My second issue is:
I use fetchmail on the otrs user to get the emails from the exchange, and drop them to the local mail folder of otrs.
Although the emails are not put in to OTRS specific queue… How is this done?
Regards,
Thanks in advance for your help.
Nelson
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