
Well, just for laughs, I decided to export my settings through SysConfig and
re-import them to the new setup. I gasped in awe as it actually worked. My
other question, if I exported settings that allowed the old system to
consider emails sent to its email address as tickets, should those settings
come over and work just the same as well?
Thanks
Justin
On Tue, Aug 25, 2009 at 4:07 PM, Justin Holt
I had it fully working in 2.3.4 and made a full backup of the 2.3.4 otrs folder. I then uninstalled 2.3.4 and installed 2.4.3. I tried first to copy and past my whole config.pm file from 2.3.4 to 2.4.3 and that did not work. I tried just the segment I have below and that still did not work. Is it somewhere in the documentation and I'm missing it or can you give me a portion of your config.pm and just have me fill in my stuff?
Thanks, Justin
On Tue, Aug 25, 2009 at 3:53 PM, Cook, Julian
wrote: Justin, I just dealt with this headache myself. Did you have it working and then it quit or is it a simple question of agent authentication? -- Julian Cook Securities and Exchange Commission Operations Center DMZ Ops
On 8/25/09 3:49 PM, "Justin Holt"
wrote: Is there even a way for the Agent to authenticate over LDAP anymore? It looks like it has been taken out. I've been going through SysConfig and can't find anything on it. Anything I also try to throw at it by manually editing Config.pm leaves the system broken. I've also uninstalled and reinstalled a few times now.
Justin
On Tue, Aug 25, 2009 at 12:18 PM,
wrote: Hi,
same problem here, but only with one of 200: I have tested it, with case-sensitive typed username, it works - but no problem with case-sensitive for all the others...
Günther
-------- Original-Nachricht --------
Datum: Tue, 25 Aug 2009 12:12:17 -0400 Von: Justin Holt
An: otrs@otrs.org Betreff: [otrs] Active Directory and 2.4.3 issues I finally went to make the jump to 2.4.3 from 2.3.4 and am having a bit of an issue. Customers still authenticate against our Active Directory Server just fine, but when an agent tries to authenticate, it all blows up.
"Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid."
Here is the whole LDAP configuration part from my config.pm < http://config.pm> that I just copied and pasted out of the config.pm http://config.pm for 2.3.4. I have seen that there
are others with this same issue but there have been no responses. This is all running on a windows 2003 server with a regurlar install of OTRS. Any Ideas? #-----------------------Customer Data------------------------------------------------
#Enable LDAP authentication for Customers / Users $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'vdp-dc-003'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=ci, dc=vernon, dc=ct, dc=us'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
#The following is valid but would only be necessary if the #anonymous user do NOT have permission to read from the LDAP tree $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs_ldap'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '1qaz2wsx';
#CustomerUser #(customer user database backend and settings) $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'vdp-dc-003', BaseDN => 'dc=ci, dc=vernon, dc=ct, dc=us', SSCOPE => 'sub', UserDN =>'otrs_ldap', UserPw => '1qaz2wsx', }, # customer unique id CustomerKey => 'sAMAccountName', # customer # CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; # -------------------------End Customer data-----------------------------
#------------------------------Agent Data---------------------------------
#Enable LDAP authentication for Customers / Users $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'vdp-dc-003'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=ci, dc=vernon, dc=ct, dc=us'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
#The following is valid but would only be necessary if the #anonymous user do NOT have permission to read from the LDAP tree $Self->{'AuthModule::LDAP::SearchUserDN'} = 'otrs_ldap'; $Self->{'AuthModule::LDAP::SearchUserPw'} = '1qaz2wsx';
# UserSyncLDAPMap # (map if agent should create/synced from LDAP to DB after login) $Self->{UserSyncLDAPMap} = { # DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', };
# UserSyncLDAPGroups # (If "LDAP" was selected="selected" for AuthModule, you can specify # initial user groups for first login.) $Self->{UserSyncLDAPGroups} = [ 'users', ];
# UserTable $Self->{DatabaseUserTable} = 'users'; $Self->{DatabaseUserTableUserID} = 'id'; $Self->{DatabaseUserTableUserPW} = 'pw'; $Self->{DatabaseUserTableUser} = 'login';
#Add the following lines when only users are allowed to login if they reside in the spicified security group #Remove these lines if you want to provide login to all users specified in the User Base DN $Self->{'AuthModule::LDAP::GroupDN'} ='CN=otrs_ldap_allow_A,CN=Builtin,DC=ci,DC=vernon,DC=ct,DC=us'; $Self->{'AuthModule::LDAP::AccessAttr'} = 'member'; $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
#---------------------------End Agent Data--------------------------------
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