It seems that the part of including the otrs apache2-httpd.include.httpd.conf file was missing from the instruction set. I'll take credit for my blunder as the REAME.webserver does detail _some of this, but just properly including the above file seems to make everything work again. Hooray! Only problem currently is that: http://[server]/otrs/ does not properly resolve to the "index.pl" I'm sure this is an apache setting however. Cheers, -=cj On Mon, Nov 21, 2005 at 05:34:46PM -0800, Chris Jones wrote:
Hello all;
I have gone the incredibly simple process of installing OTRS on a Debian box, and have now done the slightly more painful manual install from a .tar.gz on a box running CentOS 4.
All went relatively smoothly minus a few PERL modules (LDAP & GD) which are not manditory so I'll deal with that a later time.
The problem I'm getting is not being able to see the icons once I log in. I received NO ERRORS during the installation. Everything appeared to go smoothly.
Current errors from apache: /*****/
[Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] (13)Permission denied: exec of '/opt/otrs/var/httpd/htdocs/images/Standard/up.png' failed, referer: htt p://192.168.2.45/otrs/index.pl?Action=AgentPreferences [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] Premature end of script headers: up.png, referer: http://192.168.2.45/otrs/index.pl?Action=AgentPrefere nces [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] File does not exist: /v ar/www/html/favicon.ico
/*****/
Getting many of these with "*.png". The permissions on the png's as well as all the scripts look fine. I'm able to browse around the app and add users.
Ideas are most welcome.
-=cj
-- Chris Jones Developer/Consultant (604)738-8254