[otrs] Return Email

Hi all, is it possible, that a Customer gets a retourn Emails (with the Trouble Ticket Number) when he sends an request to the OTRS TTS? We are running otrs-2.2.5 on FreeBSD 7.0-STABLE thanks in advance Richard -- Richard Gliebe Information Services Fachhochschule Vorarlberg GmbH / University for Applied Science Hochschulstrasse 1 A-6850 Dornbirn T: +43 5572 792 2207 M: richard.gliebe@fhv.at W: www.fhv.at FN 165415 h, LG Feldkirch