Hi Jim, On Thu, May 01, 2003 at 12:42:21PM +0100, Jim Wight wrote:
* Kernel/Output/HTML/Standard/AgentMailboxTicket.dtl * Kernel/Output/HTML/Standard/TicketViewLite.dtl
Like you want and select 'Lite' in agent preferences -> QueueView.
But I'd prefer not to have to edit the code. That just leads to a maintenance headache I'd rather not have.
Given that you already have two different styles of ticket presentation - one for QueueView, and one for Mailbox - I had hoped it wouldn't be too difficult for you to provide a facility to enable the same style to be chosen in both cases (ideally on a per-agent basis, otherwise I'd have to persuade my colleagues that the style I prefer is best!).
Hmm... it's not the problem. But I think the most people want just to change the QueueView style (not both - QueueView && Mailbox). However, the *.dtl files are templates. Feel free to edit it or better, create a new theme (http://doc.otrs.org/1.1/html/x1054.html) for your ci.
Jim
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.