Error upon using OTRS

Hey all,

I’m trying to finish off a configuration of OTRS however I’m having trouble finishing a few things, the process was started by someone who has now left and so I’m trying to fill in the blanks.

Anyway every time I access OTRS even bring up the login screen I get an error message:

otrs OTRS-CGI-10[778]: [Error ][Kernel::System::CustomerUser::LDAP::new][Line:144]: First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece

Here is the current Config.pm LDAP:

87. # ----------------------------------------------------- #

88. # LDAP Confiiguration allowing customers to authenitcate back to

89. # active directory

90. # ----------------------------------------------------- #

91.

92. $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';

93. $Self->{'Customer::AuthModule::LDAP::Host'} = 'hostname.company.org.au';

94. $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=company,dc=org,dc=au';

95. $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

96. $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=useraccount,ou=Groupname1,ou=Groupname2,ou=MyBusiness,dc=company,dc=org,dc=au';

97. $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'userpassword';

98.

99. #CustomerUser

100. #(customer user database backend and settings)

101. $Self->{CustomerUser} = {

102. Module => 'Kernel::System::CustomerUser::LDAP',

103. Params => {

104. Host => 'hostname.company.org.au',

105. BaseDN => 'DC=company,DC=org,DC=au',

106. SSCOPE => 'sub',

107. UserDN => 'cn=useraccount,ou=Groupname1,ou=Groupname2,ou=MyBusiness,dc=companyname,dc=org,dc=au',

108. UserPw => 'userpassword',

109. AlwaysFilter => '',

110. SourceCharset => 'utf-8',

111. DestCharset => 'iso-8859-1',

112. Params => {

113. port => 389,

114. timeout => 120,

115. async => 0,

116. version => 3,

117. debug => 8,

118. },

119. },

120. # Customer unique id

121. CustomerKey => 'sAMAccountName',

122. # customer #

123. CustomerID => 'mail',

124. CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],

125. CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],

126. CustomerUserSearchPrefix => '',

127. CustomerUserSearchSuffix => '*',

128. CustomerUserSearchListLimit => 250,

129. CustomerUserPostMasterSearchFields => ['mail'],

130. CustomerUserNameFields => ['givenname', 'sn'],

131. Map => [

132. # note: Login, Email and CustomerID needed!

133. # var, frontend, storage, shown, required, storage-type

134. #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],

135. [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],

136. [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],

137. [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],

138. [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],

139. [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],

140. #[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],

141. #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],

142. #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],

143. ],

144. };

145.

146. # ----------------------------------------------------- #

147. # End of LDAP Configuration

148. # ----------------------------------------------------- #

NOTE: I have replaced certain values with hostname, company, useraccount, userpassword, Groupname1, Groupname2 but I hope you can get the jist of the config. I have included line numbers as they are in the config so hopefully it won’t screw up with the sending of the email.

Can anyone point out any errors in the config?

Thanks.

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