Hi Martin/List,
Works like a charm!
It just keeps getting better and better :)
Btw., is there a list of the filter options I can use in a GenericAgent
job? States, Qeue, Lock, etc. What about subject, from, to headers in
the mail?
- Mark
On Tue, 18 Feb 2003 22:47:39 +0100
Martin Edenhofer
Hi Mark,
On Tue, Feb 18, 2003 at 09:14:54AM +0100, Mark N. wrote:
Would it be possible to make a button/link (next to the Lock, Zoom, Close, etc. buttons) in the Queue view, that would move a ticket to the Junk queue (or maybe delete it)? We get a lot of spam in some of our queues and it takes time to close all those tickets :(
Any better ideas?
Yes, you could do this:
a) add a delete queue (and memorize the queue_id)
b) add a "delete" link to the dtl-template, e. g. Kernel/Output/HTML/Standard/TicketView.dtl [...] $Text{"Delete"}</a> - [...]
replace the DestQueueID=x param with your delete queue_id
c) Let do the delete (or maybe just a simple close) jobs the GenericAgent.pl every 20 minutes (http://otrs.org/pages/index.pl?Action=Ext&Site=Docu/generic-agent.html)
-=> Then you need just one click for spam tickets! ,-)
Mark Nellemann Happy OTRS User
:))
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier