hi,

if I understand your question right, your problem that different customers have the same URL http://example.com.
The first thing you should do is, to make clear what you want.

Do the different customers need different skins or completely different entry pages.
Normally when your OTRS runs on the server http://example.com many customers can log in. To stay with your example, John and Jane can login to OTRS at the same time (from different browser instances) even with the same URL http://example.com/otrs/customer.pl. The tickets that each one sees are the ones that are assigned to their customer companies.

As these are very basic questions I think you should read the OTRS 3.0 admin manual.
If you need different URLs you should read some manuals for your web server (like Apache).
If you want to create different themes per customer you should have a closer look into chapter 14 of the OTRS 3.0 admin manual about themes.

In our company we have different URLs for the different customers and switch to the matching theme with the OTRS sysConfig
Core -> DefaultTheme::HostBased
There you can match the URL to the theme name.

Best regards
F. Schäfer


2011/3/14 robert nkeramugaba <robertnkera@gmail.com>
Hello all!

I am currently a newbie to OTRS. I have managed successfully to install it and use some features such as ticket creation, reply...etc. I am a bit confused concerning how efficently i can create different companies portals or pages when these companies have one provider. Lets take this scenario:

Suppose i am Provider A that offer different services to different companies such as Company X and Company Y. Company X has users with lets say one user(john) with one CustomerID and as well as Company Y with one user(jane) with a specific CustomerID. 

My question is how can we configure OTRS so that John logs in http://example.com/otrs/customer1.pl (for company X tickets) and Janes logs inhttp://example.com/otrs/customer2.pl (for company Y tickets). The issue i had is that whenever i log in with John credentials and afterwards Jane logs in with her credentials, one end up logging out forcefully because they kinda log in on http://example.com/otrs/customer.pl.

I have been trying to go through the forum but i am not getting any clue :-( 
It would be much appreciated if someone who had tackled this could make some light at the end of the tunnel :-)

Cheers and thanx

Robert.
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