Re: [otrs] Set a CustomerID to old tickets

Or you could use a Generic Agent (I think). (Probably safest bet). On Sun, Apr 17, 2011 at 2:06 PM, Gerald Young wrote:

customerID is assigned with the customer in the ticket. Basically, if the customer doesn't have the CustomerID you wan't, you will need to fix that, then re-assign the customer to the ticket. http://forums.otrs.org/viewtopic.php?f=60&t=7531

http://forums.otrs.org/viewtopic.php?f=60&t=7531I suppose if you want to do it en masse, you can update the customerId field via SQL UPDATE command, http://forums.otrs.org/viewtopic.php?f=61&t=5931#p23875 but if you mess with the database on your own like that, it's up to you not to mess things up.

On Sun, Apr 17, 2011 at 12:35 PM, Muhammad El-Sergani wrote:

...

Hi all,

I have an already running system, and would like to set a specific CustomerID to some old tickets. Problem is, I can't go picking and editing them one by one, that would take ages. So I tried searching, then Bulk-editing them, but couldn't edit the cusomterID.

Any thoughts and/or ideas?

Thanks and Best Regards, Muhammad El-Sergani.

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