I dont know if i understood your question but if you want to limit the queues a customer have access to, you can do that :

- enable customer group support in Config.pm :

$Self->{'CustomerGroupSupport'} = 1;

- define customer default groups in Config.pm :

$Self->{'CustomerGroupAlwaysGroups'} = ['system level 1', 'security level 1']

'system level 1' and 'security level 1' are 2 groups i use in my otrs setup, each one associated with a queue. I've also 'system level 2' and 'security level 2' groups, each one associated with some level 2 sub-queues.

This way, my customers only see the level 1 queues, not the level 2 sub-queues.

2006/2/1, Mike Lykov <combr@samtelecom.ru>:

I install OTRS 2.0.4 and create some users in it.

for example, I create user "customer" and queue "internal", and want to this
thing:

when customer user log in and create new ticket, he cannot choose  queue name
in "for" filed (first drop-down list), instead it post his tickets in
"internal" queue always.

How can i do it? I try to include customer user & queue in one group (users),
but no effect.

what section of manual I must read ? %)

--
Mike Lykov
ISP Samtelecom, Administrator
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