I don't think so... The webchanges won't be saved based on the privileges of Apache, It might have been changed depending on the user you used to edit the file manually.

So, you problem was that the search dn was wrong?

Now it looks to me that you are confusing one thing, If you are using customer auth module, you shouldn't get the errors for Agent, since customer's won't syncronize. Or if you are trying to configure this for user agents, then you shouldn't use CustomerAuth Module.

Regards


On Mon, Apr 2, 2012 at 10:58 AM, Eddie <brenddie+otrs@gmail.com> wrote:

On Mon, Apr 2, 2012 at 12:08 PM, Alvaro Cordero <alvaro@gridshield.net> wrote:
Hello Eddie, 

Have you specified which fields are being sincronized into de local database. If the autentication suceds, the next step is to create a local copy of the agent, If that does not happen you will always get that

Check if you are missing the UseSync area. For more info Check Manual on Chapter 11.

 $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
        # DB -> LDAP
        UserFirstname => 'givenName',
        UserLastname  => 'sn',
        UserEmail     => 'mail',
    };




Thanks, but that section looks the same here.
One thing I noticed is that if I tried to change Customer::AuthModule::LDAP::UID using the SysConfig web interface the change wouldnt save. I had it set to sAMAccountName and was trying to change it to userPrincipalName so users can specify their domains but after saving it would revert back to sAMAccountName. Went to Config.pm and search/replaced all instances of sAMAccountName with userPrincipalName. Maybe it changed something it shouldnt. Im going to revert this virtual machine to a snapshot I took just before the changes to LDAP. Does it mean anything when the web interface wont save a change but wont give any error?

 


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Alvaro Cordero Retana
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Gridshield Monitoreo de Redes e
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