2010/8/19 Denis Mazhar <akkerman@insula.org.ua>

19.08.2010 11:58, Manuel Fernández Panzuela пишет:

You can try solve the problem with:
chown root:apache otrs/var

if problem it is not solved, try with: chmod -R 777 otrs/var

I've tried both, but no success :( By the way, in apache config for otrs site I have such lines:

DocumentRoot "/opt/otrs/bin/cgi-bin/"
DirectoryIndex index.pl

# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

# if mod_perl is used
<IfModule mod_perl.c>

# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec

# set mod_perl2 options
<Location /otrs>
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
</Location>

</IfModule>

# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
AllowOverride None
Order allow,deny
Allow from all
</Directory>

Is it OK?
Or maybe there is some problems with my users database? Because it was upgraded from 2.2.5 version.

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