sorry to give you more details:

I would like to customize OTRS so that when ever someone responds to a ticket the email address used is only the one in the datbase. Currently Otrs appears to be adding the customers email address as a cc if the address we are mailing to does not match the database.

Thanks

andyt

----- Original Message -----

From: Andrew Tornquist

To: otrs@otrs.org

Sent: Monday, August 15, 2005 1:33 PM

Subject: [otrs] responding to tickets

Hello

I just installed OTRS and need to customize it. We want to set it up so that the from address matches the customer information when we resond to a ticket. Is this possible?

Thanks

Andy Tornquist
Web Systems Manager
BTN Access
1 703 621 3297

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