Hi S,

There is a good tool named otrs-manager (tokaware.com) that we were promised to have a release 0.6 a long time ago but the old one (0.54) does some of the stats that you need.

PS: does enyone knows if people at tokaware still exists or has news on them ?

MV

On Fri, Dec 24, 2010 at 6:28 AM, shrikant k <shrikant.k1986@gmail.com> wrote:

hello all,

 

                I  am facing some problem in generation of stats as my boss want to show the performance in stats. I wanted to generate a stat which shows  numbwer of tickets in each queue,number of ticket closed in each queue,number of ticket escalated in each queue,

and number of ticket crossed the solution time in each queue

 

looks similar  like this

 

               total number of tickets | closed |escalated | number of tickets expired solution time

queue1

queue2

queue3

 

 

any help in generating such kind of stats

 

thanks & Regards

shrikant

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