i have got the http error now. will send the report

i came today morning and after server s booted completely

ithe error is " apache http server encountered a problem and needed to close"

Error signature

szAppName:httpd.exe szAppVer:2.2.4.0 szModName:mysql.dll

szModVer: 0.0.0.0 offset: 000032b9

this is the error log file

[Wed Apr 18 16:30:48 2007] [notice] Apache/2.2.4 (Win32) configured -- resuming normal operations
[Wed Apr 18 16:30:48 2007] [notice] Server built: Jan 9 2007 23:17:20
[Wed Apr 18 16:30:48 2007] [notice] Parent: Created child process 1704
[Wed Apr 18 16:30:48 2007] [notice] Child 1704: Child process is running
[Wed Apr 18 16:30:48 2007] [notice] Child 1704: Acquired the start mutex.
[Wed Apr 18 16:30:48 2007] [notice] Child 1704: Starting 250 worker threads.
[Wed Apr 18 16:30:49 2007] [notice] Child 1704: Starting thread to listen on port 80.
[Thu Jun 28 16:29:23 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations
[Thu Jun 28 16:29:23 2007] [notice] Server built: Jan 9 2007 23:17:20
[Thu Jun 28 16:29:23 2007] [notice] Parent: Created child process 8100
[Thu Jun 28 16:29:30 2007] [notice] Child 8100: Child process is running
[Thu Jun 28 16:29:30 2007] [notice] Child 8100: Acquired the start mutex.
[Thu Jun 28 16:29:30 2007] [notice] Child 8100: Starting 250 worker threads.
[Thu Jun 28 16:29:30 2007] [notice] Child 8100: Starting thread to listen on port 80.
The system cannot find the path specified.
[Thu Jun 28 17:10:16 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations
[Thu Jun 28 17:10:16 2007] [notice] Server built: Jan 9 2007 23:17:20
[Thu Jun 28 17:10:16 2007] [notice] Parent: Created child process 5136
[Thu Jun 28 17:10:24 2007] [notice] Child 5136: Child process is running
[Thu Jun 28 17:10:24 2007] [notice] Child 5136: Acquired the start mutex.
[Thu Jun 28 17:10:24 2007] [notice] Child 5136: Starting 250 worker threads.
[Thu Jun 28 17:10:24 2007] [notice] Child 5136: Starting thread to listen on port 80.

let me know if u see y this is happening

thank you

From: "LQ Marshall" <qmarshall@inetspace.net>
Reply-To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
To: "'User questions and discussions about OTRS.org'" <otrs@otrs.org>
Subject: RE: [otrs] otrs disables exchange virtual server
Date: Thu, 28 Jun 2007 11:42:18 -0400

OTRS interface functions through Apache so Apache failing means your can't access otrs.

WIth the windows install I am not sure if apache reports errors to the Event log or if it creates a log directory and logs in there. In either case there should be dome details that will help explain the failing. Look for Apache or similar in the event logs, or for a https.err, httpd.log, or possibly something like access.log. These files are just text file and may be opened with any text editor.

LQ

ps - will be offline most of the next few hours.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri
Sent: Thursday, June 28, 2007 11:30 AM
To: otrs@otrs.org
Subject: RE: [otrs] otrs disables exchange virtual server

i m sorry for not giving proper details

i am completely new to this system. i am just learning it. this error does not occur immediately after i install otrs. it occurs after sometime as in when i am working on the system.the error is httpd. exe error. it says unable to read from memory. after i got this error. i went into the apache folder and started the httpd.exe. after i manually started the apache server otrs works fine. but it should work without me having to go start the server everytime right? thats my problem. once i get this error. otrs never works without me starting the apache server manually

thank you

From: "LQ Marshall" <qmarshall@inetspace.net>
Reply-To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
To: "'User questions and discussions about OTRS.org'" <otrs@otrs.org>
Subject: RE: [otrs] otrs disables exchange virtual server
Date: Thu, 28 Jun 2007 11:13:05 -0400

What is the error? What have your done to resolve the issue? Results?

Almost impossible to help without providing details.

LQ

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri
Sent: Thursday, June 28, 2007 11:04 AM
To: otrs@otrs.org
Subject: RE: [otrs] otrs disables exchange virtual server

hi there..

after installing otrs suddenly my apache server fails and i get httpd.exe error

after this i have to manually run my apache server everytime i use otrs. has anybody encountered this problem before. can anybody tell why this is happening. because after complete implementation if this happens then i will lose all my data.

if anybody knows please reply
thank you

From:  "LQ Marshall" <qmarshall@inetspace.net>
Reply-To:  "User questions and discussions about OTRS.org" <otrs@otrs.org>
To:  "'User questions and discussions about OTRS.org'" <otrs@otrs.org>
Subject:  RE: [otrs] otrs disables exchange virtual server
Date:  Thu, 28 Jun 2007 07:50:02 -0400
> > when we install OTRS can i use localhost for database creation. OTRS
>wil be running on the server and
> > clients are going to access it thriough the server. hence can i leave it
>as localhost?
>
>The database connection may be left to localhost as long as the database is
>on the same system.
>
>Client access to OTRS cannot be via localhost... This will not work.  You
>will need to provide a NetBIOS (intranet) or FQDN or IP or something similar
>for clients to connect.
>
>LQ
>
>
>
>________________________________
>
> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf
>Of pri pri
> Sent: Thursday, June 28, 2007 7:39 AM
> To: otrs@otrs.org
> Subject: RE: [otrs] otrs disables exchange virtual server
>
>
>
> another query. please excuse me if its very silly.
>
> when we install OTRS can i use localhost for database creation. OTRS
>wil be running on the server and clients are going to access it thriough the
>server. hence can i leave it as localhost?
>
> please bear with my stupid questions
>
> thank you

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