A very rudimentary "get it done" is now posted on the forum: http://forums.otterhub.org/viewtopic.php?f=60&t=24723

It's been "just enough" tested to work, but it's possible that invalid entries to the Out of Office string could be problematic. It tests for "Out of Office" (case insensitive) in the subject although it's possible that any regex could work ... nothing's sanitized but it also doesn't do anything database with that. 

Super long strings could be a problem, and I can't necessarily confirm that there will not be any problems with multi-byte comparisons. 



On Fri, Apr 4, 2014 at 10:21 AM, Gerald Young <crythias@gmail.com> wrote:
perhaps *a* way is a Postmaster::PreFilterModule

Reasoning:
PostMaster.pm checks if the ticket is a followup before running this, and retrieves Ticket number ($Tn) and $TicketID from CheckFollowup.
It THEN runs all PreFilterModules, which modifies email params.

At that point, a configured PrefilterModule to check if Subject complies with Out of Office can set Header X-OTRS-FollowUp-State = current ticket state.

This survives updates, isn't incredibly messy, and is portable.



On Fri, Apr 4, 2014 at 10:05 AM, Olivier Macchioni <olivier.macchioni@wingo.ch> wrote:
Depending on the client's mail software, the "Out of Office" may have some specific headers.


Or http://en.wikipedia.org/wiki/Email, search for "Precedence:"

I don't know how widely this is used though.

Olivier



On Apr 4, 2014, at 15:58, Sander Goudswaard <s.goudswaard@westerscheldetunnel.nl> wrote:

But then I’d miss the information – I would rather not see the ticket status change but still have the information merged in the ticket.
 
 
You could use email filters for that, search for Out of the office in the header or the body, etc and then ignore those messages.
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