Hi Erik,
Agents control via their own preferences on what events they receive
notifications, and for what queues they are subscribed to
notifications.
Administrators can also modify these values under Admin > Users.
Please look into this.
The Event based notifications Hugh described are very powerful (and
available in 2.4 as well) but are not used for the regular "Hey, you
have a new ticket" - type of notifications.
Michiel Beijen
Senior Consultant
OTRS BV
Schipholweg 103
2316 XC Leiden
T: 071 8200 255
F: 071 8200 254
I: http://www.otrs.com
OTRS maakt de helpdesk mobiel met de OTRS iPhone App - download
gratis: http://www.otrs.com/en/products/iphone-app
On Wed, Sep 15, 2010 at 1:46 PM, Erik van Ast
Hi all,
I have set up OTRS months ago and everything works really well, but I found out that notification emails created by new tickets are only send to 1 administrator and we have 2. So today I tried to set OTRS up in such a way that those notifications are send to multiple addresses, but I can’t find it. Can anyone help? Can I fill in multiple addresses somewhere or do I need to configure it otherwise? I think the notifications come from the en::Agent::NewTicket notification but I can’t find any email addresses there…
We use OTRS 2.4.7 on a OpenSuse 11.2 system en tickets are created both by sending an email to the OTRS system or by creating it on the customers OTRS website…
Kind regards, Erik
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