I only fiddled with this for a few minutes before I figured I’d throw this out to the list (before trying to figure out which step in the system might be encoding all my < and >, OTRS or the email server).

Can I include HTML content within an OTRS response, in particular, within template responses/replies?

Robert Slater

Web Technologies & Content Coordinator,
Assistant Professor of Library Administration

424 Main Library MC-522

1408 W. Gregory Dr.

Urbana, IL 61801

217-333-4789

rslater@illinois.edu