27 Nov
2007
27 Nov
'07
3:44 p.m.
Kris Jacobs wrote:
Hmmm... thank you Nils.
I'm used to working in Incident Monitor at a previous employer: http://www.monitor24-7.com/corp/prod_im_overview.asp
This concept of locking tickets seems very foreign and counter- intuitive to me.
I am not familiar with Incident Monitor, but how does that prevent agent B from working on an issue, not knowing that agent A is also busy working on that if it doesn't use some sort of locking? Nils Breunese.