Re: [otrs] Problems with group of email

I don't know Steve, because It works when the customer asks for his password. If the customer receives the password and his email is from a google group, why he can not receive an auto response? The group is set to be public. Best regards, ------------------------------- Carlos Eduardo Ribas 2012/9/10 Steven Carr

It's not an OTRS issue as you've indicated the email was sent on to Google OK, it is a problem with Google Groups (more than likely their spam filters, or the email address that the email is being sent as does not have the right to deliver mail to the group).

Steve

On 10 September 2012 13:48, Carlos Ribas wrote:

...

Hello all,

I was looking for any other log in my server, but all I can see is what I said in the last email. My OTRS system says the message was sent. The account used by OTRS (a google email) also says the email was sent. Here I think there is nothing more to see. I dont know if I can see any MTA log with this scenario.

I did a test with a customer using a google group as email. I did not receive the email. I also checked the spam box. I'm not totally sure if it is an OTRS problem or not, since the customer received the email when he asked for his password.

Thanks for all your help,

------------------------------- Carlos Eduardo Ribas

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