Can it be because I have enabled Escalation emails in GenericAgent.pm?
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Darshak Modi
Sent: 15 March 2013 AM 10:39
To: 'User questions and discussions about OTRS.'
Subject: [otrs] Ticket Escalation
Hey guys,
May be this a silly question, but I am evaluating OTRS and I am not technical that strong.
I have created demo tickets, with Queue based escalation, Now I had closed the tickets, their state is new and closed successful.
Still I am receiving escalation emails for those tickets? Is it correct behaviour or some configuration mistake?