Laurent, I read the announcement. If you read my email I explicitly state that I ran the script: cat DBUpdate-to-2.2.2.sql | mysql -f -u root otrs But, I still get the error that this is supposed to fix. Whenever I do an update/upgrade, I do the following: 1. rpm -U filename 2. Then, I run the update script as needed for that update. 3. I then run: service httpd restart service mysqld restart service crond restart service otrs start That's all that I do. Is there something wrong with these steps? -Jeff Laurent Minost wrote:
Hi Jeff,
I think you need to read this announcement on top of the download page : http://otrs.org/download/
interested links : - http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=33&ItemID=192 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=33&ItemID=192 - http://lists.otrs.org/pipermail/announce/2007/000076.html
Best regards,
Laurent MINOST
Le vendredi 10 août 2007 à 08:01 -0700, Jeff Shepherd a écrit :
Hello,
I decided to upgrade our OTRS installation on Fedora 3 from 2.2.1 to 2.2.2. After downloading the RPM, then running:
rpm -U otrs-2.2.2-01.i386.rpm
I ran the MySQL update script that you're supposed to run:
cat DBUpdate-to-2.2.2.sql | mysql -f -u root otrs
However, when I run that, I get:
[root@calltrkr scripts]# cat DBUpdate-to-2.2.2.sql | mysql -f -u root otrs ERROR 1060 at line 13: Duplicate column name 'first_response_time' ERROR 1060 at line 14: Duplicate column name 'solution_time' [root@calltrkr scripts]#
Now, when I try to login to OTRS, I get:
* Software error:*
Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/System/Ticket/Article.pm line 1409.
For help, please send mail to the webmaster, giving this error message and the time and date of the error.
Isn't this what the update script is supposed to fix?
Our ticket system is now down, any ideas?
Thanks for the help!
-Jeff
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
------------------------------------------------------------------------
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/