I think it should. Even if I also personnaly think that support tickets *can be* only in plain text, in particular cases it could be useful to have full HTML support to reply to some customers with HTML emails. (for company's image purposes e.g.) Maybe it's not easy to implement, but I think it should be configurable by a directive to enable HTML or no. Does anyone of the OTRS dev team can tell us if there is something planned for this please ? (I checked the TODO in cvs but didn't find any entries about this subject) Laurent MINOST Steven Carr a écrit :
Sean Diggins wrote:
I presume this has been asked many times previously, but my searches have been fruitless.
We have a privately hosted (intranet) OTRS and would like to keep html formatting intact for tickets created by email, due to our user's extensive use of inline screenshots.
The only setting I've found which seems related is turning off the PostmasterAutoHTML2text, but this didn't work.
OTRS doesn't support HTML emails.
Steve
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