Re: [otrs] Installing other software on OTRS machine

7 Feb 2014


      Anything outside the VirtualHost tags will affect all websites of the
apache webserver. Any line starting with a hash '#' is a comment.
Here's the content from the otrs.conf configuration file;


#############################################################################
# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd.include.conf,v 1.18.2.2 2011/03/20 08:37:54 mb Exp $
# --


# activate this if you are using an Oracle database
#SetEnv ORACLE_HOME /path/to/your/oracle/
#SetEnv ORACLE_SID YOUR_SID
#SetEnv NLS_LANG AMERICAN_AMERICA.UTF8
#SetEnv NLS_DATE_FORMAT 'YYYY-MM-DD HH24:MI:SS'


    ServerAdmin admin@mydomain.com
    DocumentRoot "/opt/otrs/var/httpd/htdocs/"
    ServerName support
    ServerAlias support.mydomain.com
    ErrorLog "/var/log/httpd/otrs-error_log"
    CustomLog "/var/log/httpd/otrs-access_log" common

        # agent, admin and customer frontend
        ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
        Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"


        # if mod_perl is used
        <IfModule mod_perl.c>

            # load all otrs modules
            Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

            # Apache::Reload - Reload Perl Modules when Changed on Disk
            PerlModule Apache2::Reload
            PerlInitHandler Apache2::Reload
            PerlModule Apache2::RequestRec

            # set mod_perl2 options
            
        #        ErrorDocument 403 /otrs/customer.pl
                ErrorDocument 403 /otrs/index.pl
                SetHandler  perl-script
                PerlResponseHandler ModPerl::Registry
                Options +ExecCGI
                PerlOptions +ParseHeaders
                PerlOptions +SetupEnv
                Order allow,deny
                Allow from all
            </Location>

        </IfModule>


        # directory settings
        
            AllowOverride None
            Options +ExecCGI -Includes
            Order allow,deny
            Allow from all
        </Directory>
        
            AllowOverride None
            Order allow,deny
            Allow from all
        </Directory>

        <IfModule mod_headers.c>
            
                
                    Header set Cache-Control "max-age=2592000
must-revalidate"
                </FilesMatch>
            </Directory>

            
                    Header set Cache-Control "max-age=2592000
must-revalidate"
                </FilesMatch>
            </Directory>
        </IfModule>

</VirtualHost>

#############################################################################


On 7 February 2014 16:17, Rory  wrote:
...
I have done this previously by using Virtual Hosts in the apache
configuration.
I set up the apache web server to handle virtual hosts as normal. I then
created a separate config file for otrs (otrs.conf) and added this to the
httpd.conf using the Include directive of the httpd.conf (Include
conf/extra/otrs.conf)
I'll send a follow up mail with the content of the otrs.conf which I used
as it may get caught by spam filters and you'd miss out on the little bit
of info in this mail.
Kind regards,
Rory Clerkin
On 7 February 2014 15:04, James Carroll wrote:
...
I'd like to install some other things on my OTRS host (namely Nagios and
a Maven repository) and am concerned about conflicting ports and services,
etc.
Anyone have any insights or done this before?  Anywhere that I can get
more details on how OTRS is configured from a webserver/port perspective so
I can avoid conflicts?
Thanks,
--
IDMWORKS
James Carroll
Newark, DE
O: 888-687-0436 x709
C: 302.339.2703
F: 917.591.1525
E: james.carroll@idmworks.com
W: www.idmworks.com
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