Hello Alo, There is a link above the Body segment in the Telephone ticket mask which opens a new window to the customer DB. This would allow you to create add a customer when creating the ticket. Vielen Dank, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 (pruefen) Cargo Future Communications GmbH -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Alo Anesi Gesendet: Dienstag, 31. Oktober 2006 07:11 An: User questions and discussions about OTRS.org Betreff: [otrs] Create a customer when creating a ticket Is there any way to create a customer from the new ticket screen if that customer doesn't already exist? I would like to have the Call Center add new customers as they call in for tech support instead of having to manually add them on the backend. - Alo ------------------------------------------------------- Aloiamoa Anesi, Jr. Network Operations Engineer Blue Sky Communications 478 Laufou Shopping Ctr Pago Pago, American Samoa 96799 -- Ph: +1.684.699.2759 ext 1098 Cell: +1.684.258.1098 VoIP Business Hours: 1098@voip.bluesky.as VoIP After Hours: 2098@voip.bluesky.as _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/