В сообщении от Thursday 13 December 2007 11:48:42 Nils Breunese (Lemonbit) написал(а):
Anything I enter in the "From" field isn't accepted. The From field is a drop down list of queues for me. You mean the values in the list are not accepted? What is the error you get?
In "phone ticket" from field is a input box and "to" is a drop-down. In "email ticket" "from" is a drop-down box, and "to" is a input box. I think so: * i get a phone call and i want to create ticket without notification user by email (user maybe haven't email, or it not known to me now, or I don't want to show using otrs to user). in drop-down I choose queue. what i must fill in input box (from)? * i get an letter to my personal email, not to configured in otrs. I want to create ticket in otrs silently, without user notification. in drop-down (from) i choose queue. What i must fill in input box (to)? if i fill email ticket, user get an email. can i avoid it ? why email ticket created "from queue to user" ? This moment in documentation almost absent.
The "Search Customer" also doesn't seem to do anything. Do you have customers in your database? Any error message you're getting?
We (for example) do not want to give web interface to customers and work only with emails. We do not creating customer users in database by hand. Can we search anything in "search customer" ? maybe customers auto-created by their emails ? Mike