Subject: Re: [otrs] customer web interface net ticket - notification

If, for example I have a pop-3 account associated with a Q and I send it an e-mail then the notices go out. If I am an agent and I am logged in and raise or mod a ticket, notices go out. If I am a customer and I raise a ticket in a Q, no-one gets a notice. The preferences for agents appear set which is why they get notices using the other methods. Any ideas?