Re: [otrs] Sending notficiations to customers only upon closing a ticket

2007/12/5, Gustavo Azambuja :

thanks!!!!!!! In version 2.2.4, the line (4192) is:

Before: if (!$Param{SendNoNotification}){

After: if (!$Param{SendNoNotification} && $State{TypeName} eq 'closed' ){

But that line will never match, will it? State names are "closed successful" and "closed unsuccessful", which is never "eq 'closed'"... -- Cheers, Peter.