Hi Michiel , thanks for your response, I have this scenario…
I have two queues… Development and IT Support, each queue have
two agents
And
I have my own mail server and I have that any response for my
agents are individually…. For example…
If developer1@localdomain.com
take the ticket 1 and he answer to the customer, the mail from agent have your
own Name or mail…..
But now I only can configure one agent for this…
Maybe with this example could you help me better…
Thanks---
Luis Rodriguez
IT Manager
BMART S.A.
Guatemala C.A.
Email: lrodriguez@bmartgroup.com
Msn: luisgrodriguez@hotmail.com
Tel. (502) 2285-4514
Cel. (502) 5608-3521
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: lunes, 20 de julio de 2009 06:30 a.m.
To: User questions and discussions about OTRS.
Subject: Re: [otrs] 2 or more SMTP senders on OTRS 2.3.4
Hi Luis,
I guess your problem is that you'd like OTRS to send mail from different
mail addresses and/or domains, and your mail server does not accept mail
for all different mail addresses you'd like to use?
Today, OTRS only supports one configuration for sending mail; see Admin >
SysConfig > Framework > Core::Sendmail.
I guess the best way to solve your issue is to set up your own mail server
that can send mail for all domains you'd need to take care of.. but be aware,
running and setting up a mail server is non-trivial and requires quite a bit of
insight and skills.
What you can also do is try and find an smtp host, possibly from your ISP,
that is not picky about the mail that it will send out, or talk to your local
mail admin if he can do something for you in terms of changing policies on the
mail server.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl
On Jul 11, 2009 7:14 PM, "Luis Rodriguez" <lrodriguez@bmartgroup.com> wrote:
Hi everybody, can I set 2 or more SMTP senders on OTRS 2.3.4, I tried to configure on kernel.pm but the system only accept me one sender…
Thanks for your help…
Luis Rodriguez
IT Manager
BMART S.A.
Guatemala C.A.
Email: lrodriguez@bmartgroup.com
Msn: luisgrodriguez@hotmail.com
Tel. (502) 2285-4514
Cel. (502) 5608-3521
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