On both systems, if possible, check and compare the installed modules (versions):
# cd /opt/otrs/bin
# ./otrs.checkModules
Also check the log file, might have more details.
gr,
Frans
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sourabh Sarwate
Sent: maandag 16 november 2009 13:39
To: User questions and discussions about OTRS.
Subject: [otrs] Error in Sending the mail
Hi All
After migrating OTRS system from one test server to another I am getting following error
Comment:
Bug Report:
[Click here to report a bug!]
Traceback:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Nov 16 17:59:51 2009
Message: Can't use from 'pyrootrs@gmail.com': 5305.7.0 Must issue a STARTTLS command first. 6sm162795ywd.22
! Enable Net::SMTP debug for more info!
Traceback (9240):
Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 116
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: 2024
Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48
can anyone give me idea how I can over came from this problem.
Regards,
Sourabh Sarwate
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