[otrs] OTRS2.0 Namebased as Subdomain Configuration Apache2 + Plesk

12 Oct 2005

      Hi,

ich have a problem to configure my apache2 to run otrs 2.0 probably as a
subdomain on a virtual name based host.

I searched google and the user list a lot, but none solution worked for me.

I use Apache2.0 prefork running together with plesk.

I created the subdomain within plesk and editied the vhost.conf file for
the subdomain as follows:

It gets included from a central httpd.include file generated by plesk -
thats is why here is no virtalhost directive.

I can access otrs without problems - but none of the images or icons are
shown. - the alias otrs-web does not work...

<snip>

  UseCanonicalName Off
  DocumentRoot /opt/otrs/
  ServerName otrs.mydomain.de:80
  ServerAdmin E-mail Protected
  ErrorLog /var/log/httpd/otrs_error.log
  CustomLog /var/log/httpd/otrs_access.log combined

  Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
  ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
  ScriptAlias / "/opt/otrs/bin/cgi-bin/"

  Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

  PerlModule Apache::Reload
  PerlInitHandler Apache::Reload

    ErrorDocument 403 /index.pl
    AllowOverride None
    Options +ExecCGI
    SetHandler  perl-script
    PerlHandler ModPerl::Registry
    PerlResponseHandler ModPerl::Registry
    PerlOptions +ParseHeaders
    PerlSendHeader On
    PerlSetupEnv On
    Order allow,deny
    Allow from all
    DirectoryIndex index.pl
  </Location>

    ErrorDocument 403 /index.pl
    AllowOverride None
    Options +ExecCGI -Includes
    Order allow,deny
    Allow from all
    DirectoryIndex index.pl
  </Directory>

    AllowOverride None
    Order allow,deny
    Allow from all
  </Directory>

</snip>

Thank you very much for any suggestions and ideas...

Philip