Hi,

I had the same Problem updating to an 3.0.x version. I had the effect, that some .pm files were not updated correctly.

you can check the files for example Kernel/Modules/AgentTicketCompose.pm and check, if the version

is the correct one.

My correct files (3.0.x versions)  were named AgentTicketCompose.pm.custom_backup with an custom_backup at the end.

I renamed the old AgentTicketCompose.pm in AgentTicketCompose.pm-old-version

And the AgentTicketCompose.pm.custom_backup in AgentTicketCompose.pm and everything works fine

(remember to delete Browser Cache if necessary)

HTH

Regards

Florian

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Andrew Meyer
Gesendet: Mittwoch, 17. August 2011 04:30
An: otrs@otrs.org
Betreff: [otrs] upgrade to otrs 3.0.9

I just upgraded to Fedora 15 and OTRS 3.0.9 now when I got to reply to ticket, the message body disappears… this is on all browsers.  When I go to add another empty response, the body of it is gone as well.

Any ideas?

Andrew Meyer
ameyer@precisionpractice.com
Unix Systems Administrator
Precision Practice Management
689 Craig Rd.
Saint Louis, MO 63141
314-787-0681 (Main Line)
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