Re: [otrs] Move

11 Mar 2013


      This is what I see...

   $Self->{'AuthModule::LDAP::Params'} = {

   $Self->{'AuthModule::LDAP::Params1'} = {

     $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
        'customer_users', # Testing
    ];

     $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups1'} = [
        'customer_users', # Testing
    ];


On Mon, Mar 11, 2013 at 9:10 AM, Luchtman, Kurt
wrote:
...
Here is a link to my config.pm file. It’s on my personal site so that I
can trash it when complete.****
** **
http://luchtman.hopto.org/Mod_Config.pm****
** **
Kurt****
****
--------------------------------------------****
Kurt Luchtman****
NC FAST Desktop Support Manager****
3724 National Drive #200****
Raleigh NC 27612****
919-707-4198****
** **
*From:* Gerald Young [mailto:crythias@gmail.com]
*Sent:* Friday, March 08, 2013 5:03 PM
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] Move****
** **
I wan to look at your config.pm, but suggest you put it on the forums
instead of the mailing list so you can delete it.****
** **
if root@locahost isn't working, it's because your AuthModule is
clobbering your db lookup (overwrite index).****
???****
** **
** **
On Fri, Mar 8, 2013 at 3:42 PM, Luchtman, Kurt 
wrote:****
You can see that my frustration was getting to me. J****
****
I have 100% control of the linux environment and the sql environment. I
just cannot log into the OTRS side when I import the sql data. Each time I
do it, I shutdown httpd (I know I don’t have to but at this point I will
try anything), import the data via CLI, restart mysqld and try to log in
with the root@localhost which works on the fresh install but doesn’t work
after the import. Also I have done the sql import without copying the
Config.pm from the opt/otrs/Kernel folder and with the Config.pm file. Both
of which still do not allow me to log in. If I use phpmyadmin, I can see
the data in the DB, I have even tried changing the password in the users
table to get in and each time, nothing. Is there a way to see the OTRS logs
without being logged in to the app?****
****
My Config.pm file is set to go to LDAP, but even if I don’t copy the
Config.pm it still won’t go. Also, I have disabled SELinux and iptables are
turned off. ****
****
Kurt****
****
--------------------------------------------****
Kurt Luchtman****
NC FAST Desktop Support Manager****
3724 National Drive #200****
Raleigh NC 27612****
919-707-4198****
****
*From:* Gerald Young [mailto:crythias@gmail.com]
*Sent:* Friday, March 08, 2013 3:28 PM
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] Move****
****
" I can’t log in to the unit"****
database or ldap?****
customer or agent?****
fresh install or copied data?****
What does your Config.pm say is the auth method for question 2?****
Caps lock/num lock?****
Did you try root@locahost?****
****
****
On Fri, Mar 8, 2013 at 3:22 PM, Atom Powers  wrote:**
**
Sounds like the DB isn't started.****
On 03/08/2013 12:09 PM, Luchtman, Kurt wrote:****
I am trying to move from a physical server to a virtual server. I have
installed the same version of OTRS (3.1.11) on the destination system.
The only difference is the old system is CentOS 5.8 and the new system
is 6.3. I have backed up the sql db and imported it.****
****
And you remember to start the SQL DB service and make sure your Config.pm
points to the local DB service? Can you authenticate to the OTRS DB using
the OTRS username and password?
--
Perfection is just a word I use occasionally with mustard.
--Atom Powers--
Director of IT
DigiPen Institute of Technology
+1 (425) 895-4443****
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