[otrs] Default FAQ Article State

12 Jul 2004


      Hello All,
In our organization, the helpdesk is using the FAQ internally for all of 
their own documentation to help people when they call in with tickets. 
As such, I would like the defautlt FAQ state to be Internal.  I have 
done a few searches and looked through the Defaults.pm and cannot seem 
to find a setting for this.  Does anyone know how to accomplish this?

Thanks,
Alex Kelly