Unless you use a POP server that can be configured to override client message deletion request. Gmail is one of them. <br><br><div class="gmail_quote">2008/11/5 Lars Jørgensen <span dir="ltr">&lt;<a href="mailto:ITLJ@gyldendal.dk">ITLJ@gyldendal.dk</a>&gt;</span><br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">





<div vlink="purple" link="blue" lang="SV">
<div dir="ltr" align="left"><span><font size="2" face="Courier New">Hi Joseph,</font></span></div>
<div dir="ltr" align="left"><span><font size="2" face="Courier New"></font></span>&nbsp;</div>
<div dir="ltr" align="left"><span><font size="2" face="Courier New">As far as I know it&#39;s not possible.</font></span></div>
<div dir="ltr" align="left"><span><font size="2" face="Courier New"></font></span>&nbsp;</div>
<div dir="ltr" align="left"><span><font size="2" face="Courier New"></font></span>&nbsp;</div>
<div dir="ltr" align="left"><span><font size="2" face="Courier New">-- </font></span></div>
<div dir="ltr" align="left"><span><font size="2" face="Courier New">Lars</font></span></div><br>
<blockquote style="border-left: 2px solid rgb(0, 0, 0); padding-left: 5px; margin-left: 5px; margin-right: 0px;">
  <div dir="ltr" align="left" lang="da">
  <hr>
  <font size="2" face="Tahoma"><b>From:</b> <a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a> 
  [mailto:<a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a>] <b>On Behalf Of </b>Joseph 
  Lundback<br><b>Sent:</b> Wednesday, November 05, 2008 2:29 PM<br><b>To:</b> 
  User questions and discussions about OTRS.<br><b>Subject:</b> [otrs] POP3 - 
  Leave message on the server<br></font><br></div><div><div></div><div class="Wj3C7c">
  <div></div>
  <div>
  <p>Hi,</p>
  <p>&nbsp;</p>
  <p><span lang="EN-US">I googled ( I know I'm not good at it 
  </span><span style="font-family: Wingdings;" lang="EN-US">J</span><span lang="EN-US"> ) for settings on how to configure OTRS to leave messages on the 
  mail server.</span></p>
  <p><span lang="EN-US">&nbsp;</span></p>
  <p><span lang="EN-US">Is it possible to change this setting or 
  would this cause OTRS to open a new ticket it fetches the email? 
  </span></p>
  <p><span lang="EN-US">&nbsp;</span></p>
  <p><span lang="EN-US">/Joseph</span></p></div><br>
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