The easiest way is to add an internal note. Doing so allows you to set
a new ticket state.
We usually re-open it and add a note as to why it's being re-opened.
Hope that is the answer you are looking for.
-Jeff
Quoting Kate Goodwin
Hi Bas - did you receive any response to this? I would also like to know
Regards Kate
Bas Rijniersce wrote:
Hello, Must be something very, very simple.. But how do I re-open a closed ticket? Bas
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