Hi Gerald. Thanks for the reply.
I can only find that referenced on the customer ticket zoom options. That
doesn't seem to work. Core looks like frontend only it seems.
I'm looking at the other followup options and indeed it seems to be what I
need.
I'm going to try something like x-otrs-followup-dynamicfield-name in the
email.
If you could give any further input as to where I should enable that would
be great.
On Fri, 18 Jan 2019, 00:45 Gerald Young Try followup dynamic field On Thu, Jan 17, 2019, 12:52 PM Anthony F McInerney Hi all. I'm using the post master pre filter to match subject and set dynamic
field. On a new email ticket that works perfectly. For existing tickets. The email is received. Dynamic field gets set in
the email. But in the existing ticket that the email goes into the dynamic
field is not updated. Can anyone help?
Many thanks.
Anthony. ---------------------------------------------------------------------
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