I would like to limit the values in the dropdown when tickets are created. I added the code below to /use/share/otrs/Kernel/config.pm, but it did not have any effect.

 

$Self->{TicketAcl}->{'ACL-Name-1'} = {

  Properties => {

     Ticket => {

                Queue = ['NOC'],

     },

  },

  Possible => {

    Ticket => {

      Service = ['Notification'],

    },

  },

};

 

Some questions:

·         My config.pm file has 3 sections (I am not a perl expert, just started learning) one that starts with “BEGIN”, one that starts with “sub Load” and a bit that starts with use strict; In which part should the ACLs go?

·         Should ACLs be enabled in the SysConfig somehow?