Re: [otrs] [OTRS] CI import from xcel spreadsheet

Thanks Christoph. I think my problem is with how I'm converting the xcel to csv, not in how I have OTRS set up; I think that's OK. Probably need to look elsewhere. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com

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Christoph Ohliger 8/28/2009 4:03 AM >>> Jim,

you need to have a look at the ConfigItem menu in the Admin area, if there is any extension needed for your location. Maybe you also need an extension of the ITSM Class definition under General Catalog. After that you need to implement a Import/Export function where every ConfigItem Key is correlated to your Excel row (every item is one line). Don´t forget to add Deployment State and Incident State to your Excel sheet as seperate rows, these are mandatory. Don´t know if you are aware of that, there is also a ITSM discussion group available. regards Christoph James Burk schrieb: Hello, I'm running OTRS/ITSM and trying to set up Configuration Management. We are collecting our CI attributes in a spreadsheet. Import/Export function supposedly works but I can't figure it out. Can anyone point me to a step by step instruction or provide one? Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!http://www.otrs.com/en/support/enterprise-subscription/ ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------