Hi there,

To disable phone-ticket button, just uncheck the
Frontend::Module###AgentTicketPhone
entry at
Ticket -> Frontend::Agent::ModuleRegistration
To find it go to /otrs/index.pl?Action=AdminSysConfig and do a search for phone and then click on Frontend::Agent::ModuleRegistration

greetings,


Leonardo Certuche
Medellín, Colombia


On Thu, Jul 2, 2009 at 3:38 PM, Santiago R. Lunar M. <santiago.lunar.m@gmail.com> wrote:
Hi, my name is Santiago Lunar and new using OTRS, i'm from Venezuela and
work with Debian GNU/Linux since 2003; i think OTRS is a great Trouble
Ticket system; i work as a server administrator in my country and I've
already configured my OTRS but have a doubt and hope you guys could give
me a hand.

The thing is that i want to delete some items from the main toolbar
because i don't want the users to use some of that features like i.e
Phone-Ticket. What should i modify for making this items disappear?
Please let me know what kind of info do you need. I'll give you all the
info you need.

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