Hello, Frank,

AFAIK, there is no default CC: function like you described. OTRS does honor cc:  on any article agent replies to.

I would look into either preprocessing incoming emails externally to add a default cc: or use postmaster pre-filter in OTRS to add a default cc: to an article.

IMHO, cc: function is fully redundant for such an advanced ticket management system. Why not give access to the system for all interested parties and manage communication there?

Regards,
Anton.

2009/1/7 Weindel Frank <fweindel@phillyburbs.com>

Hi All,

 

I would like to know if OTRS has the ability to store a default CC with every ticket that is created. So any changes/replies/notices for that ticket are automatically sent to a specified list of people. This is similar to what Bugzilla and RT currently has.

 

Thank you,

Frank Weindel


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