Thanks Michiel, I had assumed, just wanted to confirm.
Julio
-----Mensaje original-----
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Michiel Beijen
Enviado el: Miércoles, 19 de Octubre de 2011 02:26 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] company client
Hi Julio,
OTRS uses the 'customer_id' field to manage permissions in the
customer interface. This means, if you use a unique customer_id users
can't see each others tickets.
HTH,
Michiel Beijen
Senior Consultant
OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands
T: +31 71 8200 255
F: +31 71 8200 254
I: http://www.otrs.com
Making OTRS even better! Exclusive Feature Add-Ons improve usability
of OTRS and extend its functionality: http://j.mp/ndQvZj
On Tue, Oct 18, 2011 at 02:22, DM_Julio Angulo
How to used compamy client, on customer interface dont show ticket another clients... tnx
Julio Angulo Telf.: +51 1 4150300 anexo: 1468 Movil: +51 997066155
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