it is the first time installing otrs,

but i got a error when recibing mails,

the folowing error is displayed when execute /otrs/bin/PostMasterPOP3.pl

i also I had changed my status in spanish, (eg nuevo, pendiente)

 

the error is:

 

Message 1/1 (righttek12@mail.righttek.com)
ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Tue Sep 19 05:36:54 2006

 

 Message: No StateID for 'new'!!!

 

 Traceback (4188):
   Module: Kernel::System::Ticket::TicketCreate (v1.194) Line: 342
   Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 162
   Module: Kernel::System::PostMaster::Run (v1.52) Line: 239
   Module: main::FetchMail (v1.17) Line: 198
   Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.17) Line: 126

 

ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Tue Sep 19 05:36:54 2006

 

 Message: Need TicketID!

 

 Traceback (4188):
   Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84
   Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 208
   Module: Kernel::System::PostMaster::Run (v1.52) Line: 239
   Module: main::FetchMail (v1.17) Line: 198
   Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.17) Line: 126

 

ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Tue Sep 19 05:36:54 2006

 

 Message: Need TicketID!

 

 Traceback (4188):
   Module: Kernel::System::Ticket::StateSet (v1.194) Line: 2687
   Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 231
   Module: Kernel::System::PostMaster::Run (v1.52) Line: 239
   Module: main::FetchMail (v1.17) Line: 198
   Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.17) Line: 126

 

ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Tue Sep 19 05:36:55 2006

 

 Message: Can't process email with MessageID <<BAY102-F321A98F5AFA3E3DFA3EBAB87220@phx.gbl>>! Please create a bug report with this email (var/spool/) on http://bugs.otrs.org/!

 

 Traceback (4188):
   Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 236
   Module: Kernel::System::PostMaster::Run (v1.52) Line: 239
   Module: main::FetchMail (v1.17) Line: 198
   Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.17) Line: 126

 

Connection to mail.righttek.com closed.

thanks in advance for your help

Ronn