We setup a response with a pending-auto close....but the agent has to manually set the time so it will automatically close.  It seems to be working.  If you want the specifics, let me know.  
--
Brigitte Calderwood
LESD 79 Technology Support @ Verrado
Telephone: 623.547.1305
calderwood@lesd.k12.az.us




On Wednesday, May 10, 2006 12:58 PM, Mike McGrath <mmcgrath@iesabroad.org> wrote:
>How do I get OTRS to automatically send an email on close but not when a
>new ticket is created?
>
>    -Mike
>
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