Re: [otrs] how to disable email for new tickets to customers?

Hi Wagner, Open the Admin section and select "Auto Responses <-> Queues" Click the queue name in the list and select the Auto Responses that should apply to that queue. Select the hyphen ( - ) for no response to be sent. I hope that helps. Rory On 26 October 2011 17:08, Wagner wrote:

Actualy I need to disable all e-mails to customers, is there a way to configure to send e-mail only to the agents?

Thanks

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