Re: [otrs] Associated service by queue

22 Jul 2016


      Excellent! Thank you very much for the contribution! I'm already testing 
that module and allows me to relate to the services queues! But one last 
question Can I enable the creation of tickets to me this relationship 
appears? That is, when you select the queues, me all the services 
associated with that queue appear?


On 21/07/16 18:08, Ronaldo Richieri wrote:
...
Hi, we made an open source add on that can help you on that.
Please test it before putting in production environment:
http://complemento.net.br/works/download-queue-and-services/
You just need to fill up the form and the package goes to your email.
Regards,
Ronaldo Richieri
2016-07-21 16:27 GMT-03:00 Jesus Rivera mailto:jriverar@anzoategui.gob.ve>:
But I thought it was easier , for example There is a camp already
    habilité I called Service , is a drop-down list and thought that
    could be activated from the section Services ? Go ACL did not know
    you could do that , although I do not understand much ACLs ,
    thanks investigare
On 21/07/16 15:22, Leonardo Certuche wrote:
...
Hello,
Take a look at the admin manual, you can do that using ACLs:
    https://otrs.github.io/doc/manual/admin/stable/en/html/customization.html
On 21 July 2016 at 14:15, Jesus Rivera
    mailto:jriverar@anzoategui.gob.ve>
    wrote:
Good afternoon , the query is simple, as I manage to activate
        and associated services queue ?
Greatly appreciate the help they can provide .
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