Hi all, Mike Dent schrieb:
I'd like to be able to add entries to the calendar from tickets, eg to schedule a time to attend to a ticket, can this be done?
No, not yet unfortunatly. But it would be a nice feature ofcourse :).
Yes it would be excellent. It means jobs/tickets could be assigned a date and time, something which I imagine helpdesk's using OTRS would desire a lot.
Even nicer would be the ability to send entries to a WebDAV based calendar system. Anyway I suggested this on bugs.otrs as a feature. No rush :)
I don't think the feature of "creating a ticket automatically through calendar at a predefined date" is not really enriching. You can create the ticket as soon as you know that the ticket is needed in future. You can then set a special pending-state (with state-auto-change) or use the ticket-freetime-field (e.g. start-date) to reactivate the ticket when the time comes. You can even hide the ticket with the special pending-date of being displayed within the queues. Bye, Alex