You could modify the FreeText mask to contain the owner, in that case
you'd be able to change the owner without leaving a note.
I sometimes do this on customers systems and rename the FreeText mask
to 'classification', handy for classifying new tickets.
--
Mike
On Wed, Jul 20, 2011 at 13:53, Grzella, Mark
Hey Charles,
why would you like to change the owner without leaving a note for the new owner?
Manual owner changes should not be done without a comment in my opinion.
Depending on what you are aiming for it could be an option to consider doing an owner change via generic agent instead (which does not need to leave a comment so).
mit freundlichen Grüßen
Studienkreis GmbH Mark Grzella Junior IT-Projektleiter
Universitätsstraße 104, 44799 Bochum Tel.: 02 34/97 60 - 404 mgrzella@studienkreis.de www.studienkreis.de
AG Bochum HRB 4581 Geschäftsführer: Franz Dahlmanns Bernd Kreissig (Sprecher) Bastian Schmidt-Faber
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Charles Gesendet: Dienstag, 19. Juli 2011 16:59 An: otrs@otrs.org Betreff: [otrs] Change owner: make note-internal content optional?
Hello :-)
Is it possible to configure OTRS so it is optional whether to create a note-internal on changing the ticket owner (or to make the note-internal's content optional)?
This is seen, for example, in TICKETS -> Queue view -> open previously untouched ticket -> Owner
OTRS version: 3.0.9
Best
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