Re: [otrs] Action Multiple need help

30 Nov 2009


      If you didn't find it then probably it does not exist in your version :(
What about making the changes directly on database? the table would be
ticket_history ;)

Leonardo Certuche


On Mon, Nov 30, 2009 at 4:02 PM, Alan Creed  wrote:
...
I cant find ViewBulk or AgentTicketBulk, im using otrs 2.0.4
What I need to do is to choose an owner from a list using Bulk or
Action Multiple.
Thanx!!!!!!!!!!!!!!!
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From: leonardo.certuche@itcon-ltda.com
Date: Mon, 30 Nov 2009 14:47:04 -0500
To: otrs@otrs.org
Subject: Re: [otrs] Action Multiple need help
Is I click "bulk action" button on the bottom of the ticket screen, one of
the options shown is owner, not your case? then go to Ticket ->
Frontend::Agent::Ticket::ViewBulk and set
Ticket::Frontend::AgentTicketBulk###Owner to YES
Leonardo Certuche
On Mon, Nov 30, 2009 at 2:18 PM, Alan Creed  wrote:
Hi, I need to use Action Multiple to change the tickets owner, is it
possible?
I couldnt find out how to do that so far.
Thanx in advance.!!!
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