On Monday, June 21, 2004 9:29 AM
Qais Alamri
actualy we are testing otrs system in our bank. we can now sending email to our employees but we cannot recieve any thing from them, we tried many time to send emails to our system but no thing recieved in our system.But i want to add that our administrator is idintfy by his e-mail account in hotmail or lotus not . so every e-mail sending from the employee to our system its going directly to his e-mail account and they are not coming to our system. Please reply to us as soon as possible.
Please re-read the chapter about receiving eMails: http://doc.otrs.org/1.2/en/html/receiving-email.html You may contact sales@otrs.de for getting professional assistance in setting up an OTRS server. With kind regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388